All care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme implemented to ensure that these high standards are maintained in line with the latest development in care practices as may be laid down in appropriate legalisations, Regulations and the care quality Commission.

Home Owner/Manager

Mrs Rita Baker and Mr Mark Baker


Mark has been involved with the elderly for over Thirty years. Twenty Six years of this, he has been registered as Linden House’s Manager.


Mark Baker has achieved his Registered Manager’s award together with his Health & Social Care in a National Vocational Qualification. Both of these are held at a level Four.

Care speciality of Linden House

Long term care for the Elderly with/without mental health needs.

Details of staff numbers and staff training

The home employs one Manager, one Deputy Manager, one Administrator, one Senior Care Assistant, fifteen Care Assistants, two Cooks, two Domestic and one Handy Man. Each individual we employ is selected for their qualities of reliability, integrity, skill, friendliness and professionalism. They are carefully screened and references are always checked thoroughly together with a DBS check. During induction all staff are trained in house and/or by attending college in the following subjects;

  • Code of Conduct
  • Confidentiality
  • The rights of the service user
  • Health & Safety
  • Food Hygiene
  • Personal Care
  • Responsibilities of the Care Assistant
  • SOVA
  • Dementia Awareness
  • Infection Control
  • Supporting Individuals in End of Life Care


The home encourages all Care Staff to hold a minimum of a NVQ/Diploma level 2 in Health & Social Care. At present Linden House has 77% of its core staff either holding a level 2 and above or working towards this achievement.